These case studies are the results of people pulling together to deliver the best thing we could at the time. I don't work in isolation or without constraints.
In these case studies, I describe the work I did to solve problems and deliver a product or service. They're supported where appropriate by images.
Good design is invisible, this is not a beauty contest.
***
I worked with the team to break down large pieces of work into small manageable chunks that would release value steadily.
***
I identified the need for and lead the team to build the HM Revenue & Customs Design System to standardise user interface patterns.
***
I lead on the discovery phase of the Child benefit service, mapping the current state and identifying opportunities to improve the experience.
***
I built and led a design team on an agile project to design a mobile version of the Virgin Money website based on the needs of customers.
***
Working with the senior management team, I created initial concepts of the experience, iterating designs based on feedback from usability testing. I provided design direction to see the build through to launch.