Case studies Gavin Wye
April 2020


These case studies are the results of people pulling together to deliver the best thing we could at the time. I don't work in isolation or without constraints.

In these case studies, I describe the work I did to solve problems and deliver a product or service. They're supported where appropriate by images.

Good design is invisible, this is not a beauty contest.

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Send money to someone in prison
Ministry of Justice
2019
Service Design, Interaction Design

I worked with the team to break down large pieces of work into small manageable chunks that would release value steadily.

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HM Revenue & Customs Design System
HM Revenue & Customs
2017
Service Design, Interaction Design

I identified the need for and lead the team to build the HM Revenue & Customs Design System to standardise user interface patterns.

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Child Benefit
HM Revenue & Customs
2016
Service Design, Interaction Design

I lead on the discovery phase of the Child benefit service, mapping the current state and identifying opportunities to improve the experience.

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M dot Virgin Money
Virgin Money
2015
Service Design, Interaction Design

I built and led a design team on an agile project to design a mobile version of the Virgin Money website based on the needs of customers.

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The Pottermore Shop
Pottermore / J. K. Rowling
2013

Working with the senior management team, I created initial concepts of the experience, iterating designs based on feedback from usability testing. I provided design direction to see the build through to launch.



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