Over the last seven years, I've helped departments within the UK Government build strong multidisciplinary design teams and establish hugely successful design operations and practices. And designed digital services, making them simpler, easier, faster and more efficient.
I like to make things better, to deliver impactful working software to users as early as possible, meeting their needs, continuously improving and iterating based on user research.
I advocate for design systems to help teams ship faster, making the design process more transparent and inclusive.
I've spent the last 18 years working in Digital Product Design and User Experience roles. I have a BA Hons in Product Design.
I've worked across the UK Government – on citizen facing services for:
And in the private sector for:
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I've had many job titles over the last 18 years. I prefer to use the word Designer.
I focus on doing the right thing at the right time rather than obsess over job titles.
Separating design into specific sub-disciplines like Product, Interaction, Service, Content and even User research (which is a design discipline) is helpful when working as part of a team. However, in general, those words confuse people who are not designers.
When working as part of a team, it sometimes helps to distinguish between disciplines. But we should not let this get in the way of doing the right thing and delivering value to users.
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I'm based in Chamonix in the French Alps where I spend as much time as I can in the mountains.